Question 1

Who are your services for?

Accepted Answer

Our work is created for Deaf people, shaped by Deaf leadership and lived experience. We support Deaf, Deafblind, Hard of Hearing and Deafened adults who are navigating hard seasons.

Question 2

Do I need a referral?

Accepted Answer

To keep our Care Box programme safe and fair, we ask for a short confirmation from a health practitioner or support professional. This can be a brief letter, email or note from someone who knows your situation. Other services do not require a referral.

Question 3

Is there a cost?

Accepted Answer

Most of our support is free. Donations help us keep it free for the people who need it most.

Question 4

How do I contact you?

Accepted Answer

By email only. Our founder is Deaf and does not take phone calls. You can also send a BSL video.

Question 5

Where are you based?

Accepted Answer

We are based in Yorkshire. Care boxes can be posted nationwide. Our Tea & Conversation Van is a future project and will travel once launched.

Question 6

Are you a charity?

Accepted Answer

We are a Community Interest Company (CIC) registered in England & Wales, a not‑for‑profit committed to community benefit.

Question 7

What kind of support do you offer?

Accepted Answer

We offer soft, low‑pressure support including care boxes, creative kits, grounding tools and gentle community activities. Everything is designed to be accessible for Deaf people and trauma survivors.

Question 8

Do you support children or families?

Accepted Answer

Our support is for Deaf adults. We hope to explore gentle family‑focused options in the future.

Question 9

Can I volunteer?

Accepted Answer

Yes. We welcome Deaf volunteers and allies. Our gentle volunteer programme will open later this year.

Question 10

How do I request a care box?

Accepted Answer

Care box requests will open after the summer. We’ll share updates on our website and Instagram.

Question 11

Are your services Deaf‑led?

Accepted Answer

Yes. Strength in Fragments is Deaf‑led, shaped by lived experience and trauma‑informed practice.

Question 12

I’m a professional - how do I refer someone?

Accepted Answer

You can email us with a short confirmation that the person would benefit from gentle support. This can be a brief letter, email or note. We welcome referrals from cancer teams, mental health practitioners, social workers, Deaf support services and community organisations.

Gentle answers to common questions.